Privacy policy

This policy explains how Lone Crest Media ("we", "us") at 7450 Northrop Dr, Riverside, CA 92508 collects, uses and protects information when you visit lonecrestmedia.com or work with us.

Information we collect

• Information you give us: name, email, phone, company details and anything you write when you fill out a form, apply for a job or become a client.
• Collected automatically: IP address, browser and device type, pages visited and the site that referred you, through cookies, Google Analytics and the Meta (Facebook) Pixel.
• Client accounts: if you use our client dashboard, your login details and activity related to your projects.

How we use it

• To reply to you and provide our services.
• To run and improve the website and client dashboard.
• To send service messages and, if you agree, occasional marketing email you can unsubscribe from at any time.
• To meet legal obligations and prevent fraud.

Sharing

We don't sell personal information. We share it only with providers who help us run the business (hosting, analytics, advertising, form handling, email), with professional advisers, or when the law requires it. Form submissions are delivered through Web3Forms. Chat messages sent to our website assistant are processed by an AI provider to generate replies.

Cookies

We use a small number of cookies:

• Necessary: remember your cookie choice. These can't be turned off.
• Analytics and advertising: Google Analytics, to see which pages are useful, and the Meta (Facebook) Pixel, which lets us measure our Facebook and Instagram ads and show our ads to people who visited this site. You can turn these off with the "Turn off analytics" button in the cookie notice or the "Cookie settings" link at the bottom of every page.

You can also block or delete cookies in your browser settings.

Your California privacy rights

If you live in California, you can ask what personal information we hold about you, ask us to correct or delete it, and opt out of any sale or sharing. We don't sell personal information. Contact us at hello@lonecrestmedia.com or (510) 255-5634. We won't treat you differently for using these rights.

Keeping and protecting data

We keep personal information only as long as we need it for the reasons above, and we use reasonable safeguards to protect it. No system is perfectly secure.

Children

This site isn't directed to children under 13, and we don't knowingly collect their information.

Changes

We may update this policy. The date at the top shows the latest version.